Terms of Service

These Terms of Service govern your use of our website and services provided by Cypress Excellence. By accessing our website or engaging our services, you agree to be bound by these terms and conditions.

Last Updated: June 25, 2025

Agreement Scope

Website Usage: These terms apply to all visitors and users of our website and digital platforms.

Service Engagement: Additional terms may apply to specific consulting services through separate agreements.

Legal Compliance: All usage must comply with applicable laws and regulations in Cyprus and the European Union.

Updates and Changes: We reserve the right to modify these terms with appropriate notice to users.

User Obligations and Responsibilities

Acceptable Use

Permitted Activities: Using our website for information gathering, service inquiries, and legitimate business purposes

Professional Conduct: Maintaining respectful and professional communication in all interactions

Accurate Information: Providing truthful and accurate information when submitting forms or engaging services

Legal Compliance: Ensuring all activities comply with applicable laws and regulations

Prohibited Activities

Misuse Prevention: No unauthorized access, data mining, or system interference

Content Restrictions: No uploading of harmful, offensive, or illegal content

Security Measures: No attempts to bypass security measures or access restricted areas

Commercial Limits: No unauthorized commercial use of our content or services

Information Accuracy

Contact Details: Maintain current and accurate contact information for service delivery

Business Information: Provide accurate business details for consultation and service customization

Update Requirements: Notify us promptly of any changes to your information

Verification Rights: We reserve the right to verify information provided during service engagement

Service Usage and Limitations

Consultation Services

Professional consultation services are provided based on industry best practices and our expertise. Individual results may vary based on implementation and business-specific factors.

Training Programs

Training materials and programs are designed for business use and may not be redistributed without written permission. Participants must adhere to confidentiality agreements.

Implementation Support

Implementation support is provided within agreed scope and timeframes. Additional support beyond contracted terms may incur additional fees.

Service Limitations

Services are provided on an "as is" basis. We do not guarantee specific business outcomes or results. Success depends on various factors including client implementation and market conditions.

Availability

While we strive for high availability, we do not guarantee uninterrupted access to our website or services. Maintenance and updates may cause temporary unavailability.

Third-Party Services

Our website may contain links to third-party services. We are not responsible for the content, privacy practices, or terms of these external services.

Intellectual Property Rights

Our Content

Website Content: All text, graphics, logos, and design elements are protected by copyright and trademark laws

Methodologies: Our consulting methodologies and frameworks are proprietary intellectual property

Training Materials: All training content, presentations, and materials are subject to copyright protection

Usage Rights: Limited license granted for personal and business use as specified in service agreements

Your Content

Submitted Information: You retain ownership of information and data you provide to us

License Grant: You grant us license to use your information for service delivery purposes

Confidentiality: We maintain confidentiality of your proprietary business information

Feedback Rights: Feedback and suggestions provided may be used to improve our services

Payment Terms and Financial Policies

Payment Processing

All service fees are quoted in Euros and are subject to applicable taxes. Payment terms are specified in individual service agreements.

Billing Accuracy

We strive for accurate billing. Any discrepancies should be reported within 30 days of invoice date for resolution.

Refund Policy

Refund eligibility depends on service type and timing. Specific refund terms are outlined in individual service agreements.

Late Payments

Late payment fees may apply as specified in service agreements. Continued service provision may be suspended for overdue accounts.

Liability Limitations and Disclaimers

Service Disclaimers

• Services are provided based on professional expertise and industry best practices

• We do not guarantee specific business outcomes, revenue increases, or performance improvements

• Results depend on various factors including client implementation, market conditions, and business circumstances

• All recommendations are advisory in nature and require client evaluation and decision-making

Limitation of Liability

• Our liability is limited to the fees paid for specific services where liability is established

• We are not liable for indirect, consequential, or punitive damages

• Clients are responsible for evaluating and implementing recommendations appropriately

• These limitations apply to the fullest extent permitted by applicable law

Force Majeure

• We are not liable for delays or failures due to circumstances beyond our reasonable control

• This includes natural disasters, government actions, labor disputes, or technical failures

• We will make reasonable efforts to minimize impact and resume normal operations

• Affected services may be rescheduled or alternative arrangements made

Dispute Resolution and Legal Information

Resolution Process

Direct Communication: Initial attempt to resolve disputes through direct communication and negotiation

Mediation: If direct resolution fails, disputes may be referred to professional mediation services

Legal Proceedings: Final recourse through appropriate legal channels in Cyprus jurisdiction

Governing Law

Jurisdiction: These terms are governed by the laws of the Republic of Cyprus

Court Jurisdiction: Cyprus courts have exclusive jurisdiction over disputes arising from these terms

EU Compliance: All terms comply with applicable European Union directives and regulations

Consumer Rights: Nothing in these terms affects statutory consumer rights under applicable law

Account Termination and Service Suspension

Termination Rights

• Either party may terminate services with appropriate notice as specified in service agreements

• We reserve the right to suspend or terminate access for violations of these terms

• Termination does not relieve parties of obligations incurred before termination

Post-Termination

• Confidentiality obligations continue beyond termination

• Payment obligations for services rendered remain in effect

• Data handling follows our privacy policy and data retention guidelines

Terms Updates and Modifications

We may update these Terms of Service from time to time to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated through:

Website notification banner

Updated revision date

Direct communication to active clients

Reasonable advance notice period

Effective Date: These Terms of Service are effective as of June 25, 2025, and were last updated on June 25, 2025.

Questions About These Terms?

If you have any questions about these Terms of Service, need clarification on any provisions, or want to discuss specific service terms, please don't hesitate to contact us.