Privacy Policy

This Privacy Policy describes how Cypress Excellence collects, uses, and protects your personal information when you visit our website or use our services. We are committed to ensuring your privacy is protected and your personal data is handled responsibly.

Last Updated: June 20, 2025

Our Data Protection Commitment

Transparency: We are transparent about what data we collect and how we use it.

Purpose Limitation: We only collect data that is necessary for our business purposes.

Data Security: We implement appropriate technical and organizational measures to protect your data.

Your Rights: We respect your rights under applicable data protection laws, including GDPR.

Information We Collect

Personal Information

What we collect: Name, business information, contact details when you submit forms or request services

How we collect it: Contact forms, service inquiries, consultation requests

Legal basis: Legitimate interest in providing services and responding to inquiries

Usage Information

What we collect: Pages visited, time spent on site, device information, browser type, IP address

How we collect it: Automatically through cookies and similar technologies

Legal basis: Legitimate interest in improving website functionality and user experience

Communication Records

What we collect: Records of correspondence, consultation notes, service preferences

How we collect it: Through direct communication during service delivery

Legal basis: Contractual necessity for service provision and legitimate business interests

How We Use Your Information

Service Delivery

Providing consultation services, implementing solutions, and maintaining ongoing support

Communication

Responding to inquiries, providing updates, and maintaining client relationships

Website Improvement

Analyzing usage patterns to enhance user experience and functionality

Legal Compliance

Meeting regulatory requirements and protecting our legal interests

Security & Fraud Prevention

Protecting our systems and detecting potential security threats

Business Development

Understanding market needs and improving our service offerings

How We Protect Your Data

Encryption

All data transmission is secured using industry-standard SSL/TLS encryption protocols

Access Control

Strict access controls ensure only authorized personnel can access your information

Secure Storage

Data is stored on secure servers with regular backups and monitoring systems

Your Data Protection Rights

Right of Access

You have the right to request copies of your personal data that we hold

Right of Rectification

You have the right to request correction of inaccurate or incomplete data

Right of Erasure

You have the right to request deletion of your personal data under certain circumstances

Right to Restrict Processing

You have the right to request limitation of how we process your data

Right to Data Portability

You have the right to request transfer of your data in a structured format

Right to Object

You have the right to object to processing based on legitimate interests

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

Contact Information

Retained for 3 years after last contact or as long as legitimate business interest exists

Service Records

Retained for 7 years for business and legal compliance purposes

Website Analytics

Aggregated data retained for 2 years, individual data for 14 months

Data Sharing and Third Parties

We do not sell, trade, or otherwise transfer your personal data to third parties without your consent, except in the following limited circumstances:

Service Providers: Trusted third parties who assist in operating our website or conducting business, under strict confidentiality agreements

Legal Requirements: When required by law, court order, or to protect our rights and safety

Business Transfers: In the event of a merger, acquisition, or asset sale, with proper notification

International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). If we need to transfer your data outside the EEA, we ensure appropriate safeguards are in place:

Adequacy Decisions

Transfers to countries recognized by the EU as providing adequate data protection

Standard Contractual Clauses

EU-approved contracts ensuring equivalent protection standards

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We will notify you of any material changes by:

Posting the updated policy on our website

Updating the "Last Updated" date at the top of this page

Providing direct notification for significant changes

Effective Date: This Privacy Policy is effective as of June 20, 2025, and was last updated on June 20, 2025.

Questions About Your Privacy?

If you have any questions about this Privacy Policy, want to exercise your data protection rights, or have concerns about how we handle your personal data, please contact us.